01
Information we collect
We collect information you submit through inquiry forms, email or chat, such as your name, company, email address, phone number, country, product requirements and message content.
Basic technical information may be processed for security and reliable delivery, including IP address, browser type, device information, requested pages and timestamps.
02
How we use information
We use information to answer inquiries, prepare quotations, recommend products, provide customer support, protect the website and comply with legal obligations. We do not sell personal information.
03
Service providers
Hosting and delivery providers may process limited technical data required to serve the website. If you accept optional chat cookies and open the chat widget, Chatway may process chat and device data under its own privacy policy.
Read Chatway privacy policy ↗04
Cookies and choices
Essential storage is used only for settings such as language and your cookie choice. Optional Chatway storage is disabled until you consent. You can change or withdraw your choice from the cookie controls on this website.
05
Retention and security
We retain inquiry records only as long as needed for business communication, contractual requirements and applicable law. We use reasonable organizational and technical safeguards, but no internet transmission is completely secure.
06
International processing
Because KONINYA serves customers globally, information may be processed outside your country. Where required, appropriate safeguards are used for international transfers.
07
Your rights and contact
Depending on your location, you may request access, correction, deletion, restriction or objection. Contact ennis@keningya.com or call +86 181 2265 5229.